📋 Description

• Define the global repair strategy for data center hardware repairs across Anthropic sites.
• Own repair turnaround time and backlog using dashboards and telemetry data.
• Develop scalable repair processes and train site partners and vendors.
• Coordinate RMA, reverse logistics, warranty claims with OEMs/ODMs and depot repair vendors.
• Set spares pool sizing and stocking levels to protect repair SLAs.
• Analyze failure patterns and drive corrective actions with engineering and suppliers.

🎯 Requirements

• 8+ years in data center operations in a management or technical lead role with production
• Proven track record running break-fix programs at large scale across multiple sites.
• Experience managing vendors/OEMs/contract workforces to achieve SLAs and drive corrective actions.
• Hands-on depth in server, network, and rack-level hardware to verify repair quality.
• Experience building or improving operational processes.
• Comfort with ticket, telemetry, and inventory data to inform decisions.

🎁 Benefits

• Competitive compensation and benefits, equity options, generous vacation and parental leave.
• Flexible working hours and office space for collaboration.