Creative & Photo Studio Partnership

• Partner closely with Creative and Photography teams to coordinate samples for all photoshoots.
• Assist with outfit planning, product assortment, styling coordination, and sample selection for creative shoots.
• Ensure all photography samples are complete, organized, steamed, tagged, and delivered on schedule.
• Coordinate sample returns and inventory reconciliation following photoshoots.

Vendor Communication

• Serve as the primary operational contact for all sample-related communication with overseas vendors.
• Manage daily communication through Email, WhatsApp, Slack, WeChat, and other communication platforms.
• Follow up proactively on sample status, shipment timing, missing samples, and vendor action items.
• Escalate risks early and drive timely resolutions to maintain business timelines.

Team Leadership & Development

• Directly manage the Sample Coordinator, providing daily direction, coaching, training, and performance management.
• Develop the Sample Coordinator's skills, knowledge, and career growth through regular feedback and development plans.
• Establish team priorities and allocate workload to ensure all sample requests are completed accurately and on time.
• Create clear processes, expectations, and accountability measures for the sample operations team.
• Conduct regular one-on-one meetings, performance reviews, and ongoing coaching.
• Identify opportunities to improve team efficiency through process improvements, automation, and better resource planning.
• Foster a collaborative, proactive, and solutions-oriented team culture.
• Build and scale the Sample Operations function as the business grows, recommending additional resources when needed.
• Serve as the escalation point for complex sample issues, cross-functional conflicts, and vendor challenges.

Team & Cross-Functional Management

• Coordinate sample activities across multiple departments to ensure alignment on priorities.
• Lead sample status meetings and communicate weekly updates to stakeholders.
• Build scalable processes that support company growth.
• Train future team members on sample management standards and best practices.
• Foster accountability through clear communication, organization, and process ownership.

Data & Process Management

• Build dashboards and reporting to provide visibility into sample status, vendor performance, and timeline adherence.
• Analyze workflow bottlenecks and recommend process improvements.
• Maintain accurate sample inventory, tracking systems, and digital filing structures.
• Ensure all sample documentation, shipping records, and approvals are organized and current.
• Develop KPIs and reporting to measure sample turnaround time, on-time delivery, and operational performance.

Qualifications:

• Bachelor's degree in Fashion Merchandising, Product Development, Apparel Production, Business, Supply Chain, or a related field.
• 4+ years of experience in apparel product development, sample management, merchandising operations, or production.
• Experience working with overseas factories and vendors.
• Experience working in a remote or hybrid environment with the ability to operate independently.
• Exceptional organizational and time management skills.
• Strong project management skills with the ability to manage multiple priorities and deadlines simultaneously.
• Self-starter who requires minimal supervision.
• Creative problem solver with a proactive, solution-oriented mindset.
• Professionally mature with excellent judgment, accountability, and ownership.
• Outstanding written and verbal communication skills.
• Comfortable working in a fast-paced, high-growth environment.
• Ability to build processes, improve systems, and drive operational excellence.

Technical Skills:

• Microsoft Office Suite (Advanced Excel, Word, PowerPoint, Outlook)
• Adobe Illustrator
• Adobe Photoshop
• Miro
• Canva
• Asana
• PLM systems preferred
• Experience with sample tracking, inventory management, shipping, or project management software is a plus

Why Join Comfrt?

Be part of a purpose-driven company that's shaping the future of comfort and mental wellness. Work in a supportive, creative environment where your ideas and growth are valued. Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.

Originally posted on Himalayas