About the Role:

• Develop and execute a 1–3 year Spend Scheme Compliance strategy that aligns with Wise's business objectives and translates into clear quarterly priorities.
• Act as the accountable leader and key stakeholder for all issuer-side scheme topics across Visa and Mastercard programs, including BIN management, thresholds, and rule interpretations.
• Manage and develop a team of Compliance Product Specialists, helping them navigate complex scheme environments through effective coaching, performance management, and clear role definitions.
• Own Card Disputes Compliance end-to-end across fraud and non-fraud disputes, ensuring rules are operationalised, risks are governed, and recovery rates are optimised.
• Lead launch integrity for new issuance initiatives (BINs, chip profiles, market expansions), ensuring correct-first-time scheme submissions and go/no-go readiness.
• Oversee scheme compliance across the issuer supply chain, including processors, 3DS/authentication providers, tokenisation partners, and card personalisation vendors.
• Establish early-warning monitoring programs for scheme KPIs (fraud, disputes, thresholds) to prevent fee escalation or enforcement actions.
• Lead high-stakes negotiations and external relationship management with Visa and Mastercard, setting the tone for Wise advocacy and commitment tracking.
• Design and maintain a robust control framework, leading audit readiness and managing executive responses for scheme, external, and internal queries.
• Drive continuous improvement by establishing scalable mechanisms, including automated dashboards, standardised templates, and playbooks that reduce manual tasks and single points of failure.

This role will give you the opportunity to:

• Choose your path to impact. As a Lead, you’ll take ownership from day one, backed by smart, curious people across Wise while enjoying high levels of autonomy.
• Be extremely hands-on. We don't have far-away leaders at Wise; you’ll be directly leading escalations, shaping controls, and executing solutions yourself.
• Be part of our mission to make money without borders the new normal.

About you:

• Extensive experience in leading issuer-side scheme compliance and disputes operations (Visa and Mastercard) within fintech, banking, or payments.
• Proven track record of operationalizing scheme rules, managing threshold monitoring programs, and delivering audit-ready control frameworks.
• Excellent communication and negotiation skills, with a track record of successfully influencing senior internal leaders and external scheme executives.
• Deep knowledge of the card issuance supply chain, including processors, tokenization, 3DS authentication, and dispute tooling.
• Demonstrable ability to evaluate complex scheme rules and incident scenarios, translating them into pragmatic product and operational requirements.
• Strong leadership and team development skills, with experience coaching specialists to drive cross-functional outcomes under ambiguity.
• A get-it-done, collaborative approach to problem-solving with a focus on building scalable systems.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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