• Build and maintain strong, trusted relationships with executive stakeholders and key decision-makers within client organizations.
• Serve as the primary point of contact for client accounts, proactively addressing challenges and identifying opportunities for deeper engagement.
• Ensure high levels of client satisfaction by understanding business priorities and aligning solutions accordingly.

Revenue growth and performance

• Meet and exceed revenue targets by identifying upsell, renewal, and expansion opportunities within existing client accounts.
• Collaborate closely with sales and marketing teams to develop tailored solutions and proposals that address client needs.
• Track and report key performance metrics to measure account success and identify areas for improvement.

Cross-functional collaboration

• Work closely with internal teams, including solutions, delivery, product, sales and marketing, to ensure a cohesive approach to client management and growth.
• Provide insights and feedback to product and service teams to enhance CloudFactory's AI offerings based on client needs.
• Participate in strategic initiatives such as customer journey mapping, service optimization, and industry best practice sharing.

Customer success and experience enhancement

• Align client objectives with CloudFactory's strategic goals, ensuring measurable impact from AI solutions.
• Use customer data and insights to identify service gaps and recommend improvements to enhance customer experience.
• Develop and implement initiatives to improve customer engagement, satisfaction, and long-term loyalty.

Requirements

Must-have skills (required)

• AI knowledge: familiarity with AI applications and trends in sectors such as AV/robotics, logistics & transportation, insurance, oil & gas is a plus.
• Strategic thinking and problem-solving: able to develop actionable plans to address client needs and drive revenue growth.
• Relationship-building: proven track record of managing and growing long-term client relationships with executive stakeholders.
• Communication skills: strong ability to present complex concepts to both technical and non-technical audiences.
• Analytical skills: experience using data to drive decision-making and improvements in customer success and account strategy.
• Organization and multitasking: strong attention to detail with the ability to manage multiple client accounts simultaneously.
• Willingness to travel: able to travel as needed to meet with clients and manage relationships effectively.

Academic and professional requirements

• Bachelor's degree in Business, Account Management, or a related field; advanced degree preferred.
• 7+ years of experience in account management, customer success, or sales, preferably in technology or consulting industries with enterprise clients.

Originally posted on Himalayas