Job Title: Senior Analyst, Health Care Quality Management (Remote , Ohio)

Job Location: Work at Home, Ohio, United States

Job Location Type: Remote

Job Contract Type: Full-time

Job Seniority Level:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
OhioRISE established an Ombuds Office in July 2022 to help foster a health plan of respect, honesty, fairness, and integrity, and to bolster a supportive and civil climate for all members and community partners. In keeping with national norms, those who utilize the Ombuds Office, are referred to as “visitors.” When a visitor consults with OHR Ombuds Office (OOO), the OOO staff (“Ombuds”) will listen, serve as a strategic thought partner, help the visitor explore or develop options for the visitor to resolve conflict or to surface an issue, provide resources and information about the Company's policies and systems, and otherwise assist with informal conflict resolution and problem solving. In each case, the OOO provides support that is independent, confidential, impartial, and informal.

Responsibilities of the Ombuds Office

The Ombuds Office is responsible for the following:
• Providing Ombuds services to eligible visitors
• Fostering equitable and fair treatment of all people
• Helping OhioRISE as an early warning system by sharing general trends and emerging issues with management or senior leadership while maintaining the confidentiality of the identity of visitors to the Office and their confidential communications with the Ombuds
• Facilitating, where requested, communication between parties that find themselves in a dispute with others conducting outreach and education

throughout OhioRISE about Ombuds Office services and conflict management and resolution techniques
• Developing and maintaining administrative procedures for effective and efficient operation of the Ombuds Office

Required Qualifications

• Three years’ experience in practice management or behavioral health system of care
• Proficient in Microsoft Office tools
• Articulate and professional communication skills, both verbally and written

40Full time$46,988.00 - $102,000.00This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.We anticipate the application window for this opening will close on: 09/24/2026