Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of Risk Management experience, working with security-centric risk management and compliance frameworks. Experience maturing an industry accepted risk framework including but not limited to NIST Risk Management Framework, COSO Enterprise Risk Management, or ISO 31000.
• Excellent cross-functional collaboration leveraging relationships to establish strategic direction
• Experience designing and executing qualitative and quantitative risk analyses to translate technical vulnerabilities into measurable business impact
• Experience translating vulnerabilities, control gaps and systematic limitations into clear, actionable risk statements.
• Proven track record of managing large scale, heavily regulated, multi-entity, cross-functional risk assessments, risk registers, and compliance programs
• Experience of working with technical security and Engineering / IT to implement technical risk/control solutions with the ability to interpret control requirements and relay those to different stakeholder groups with strong technical knowledge.
• Bias towards automation and tooling to scale program impact and reach
• Experience leveraging AI to streamline risk operations
• Excellent verbal, written, and interpersonal skills.
• Flexible and able to manage multiple projects under tight deadlines.
• Comfortable with ambiguity and adaptable to fast changing environments.
• Strategic thinker and problem solver with exceptional communication skills.

Desired:

• Bachelor’s degree in Risk Management, Business, Finance, Cybersecurity, or a related field.
• Professional certifications (e.g., CRISC, CISA, CISSP, FRM) are a plus.
• Strong analytical and problem-solving skills with the ability to interpret complex data and present actionable insights.
• Excellent communication skills, with the ability to translate risk into clear, actionable recommendations for leadership.
• Strong proficiency with enterprise AI and GRC tooling
• Experience with project management and working across multiple teams and departments.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $99,760 - $124,700
• Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.