What You’ll Bring:

• 7+ years of professional experience, with at least 5 years building and running a community management function. You've owned a community from strategy to execution, not just moderated one.
• A track record of launching and scaling a B2B online community, member network, or professional community at a comparable company (insurtech, fintech, B2B SaaS, professional association, network, MGA, or aggregator).
• Direct experience designing and running an ambassador, MVP, customer advisory, or similar recognition program.
• Experience producing event content (panels, breakouts, fireside chats, summits, dinners).
• A strong written voice. You can write like a real human, and you can ghost-write for executives when needed.
• Fluency with modern community technology (for example: Slack, Circle, CommonRoom, Higher Logic, etc.) and the proven ability to work with product and technology teams on platform integrations.
• A data-driven approach to community health and ROI. You're comfortable presenting community metrics to a leadership audience.
• Willingness to travel to industry events, agent gatherings, and team offsites (roughly 20–30% of the year).

Benefits & Perks:

First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide our team with:

• 100% Remote Role — Work from anywhere within the United States

• Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families

• A 401(k) retirement plan, short- and long-term disability, employer-paid life insurance

• Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)

• Work-From-Home Stipend – Employer-provided WFH equipment and an $85 monthly expense stipend to ensure you’re set up for success

• Equity — This position is eligible for equity compensation

• Training and Career Growth — Training and internal career growth opportunities

• Flexible Time Off — You know when and how you should recharge

The base pay range for the role is $130,000 – $140,000. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs, and market demands.

First Connect is an equal-opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any First Connect applicant who requires reasonable accommodations during the application process should contact the First Connect People Team to make the need for an accommodation known.

Originally posted on Himalayas