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Senior Customer Experience Expert, JR625

Ukraine · remote · Salary not listed

Role overview

ELEKS Product Design Office is looking for a Senior Customer Experience Expert in Poland, Croatia and Ukraine.

ABOUT THE ROLE

We’re looking for a Senior Customer Experience Expert who designs exceptional end-to-end experiences and knows how to put AI to work in the process.

You’ll own the customer journey across every touchpoint and channel — turning deep research, data, and creative problem-solving into experiences that feel effortless and drive real business growth. But you won’t do it the slow way. You understand how modern AI works, and you build automated, deterministic AI workflows that take the grind out of research synthesis, persona generation, journey analysis, and reporting — so you and your team spend more time on judgment and craft, and less on manual overhead.

If you’re the kind of CX designer who has already built a set of reliable agentic AI workflows into how you work — not gimmicks, but dependable, repeatable systems you use every day — this role was written for you.

REQUIREMENTS

You’ve already built reliable agentic AI workflows — this isn’t your first experiment

3+ years designing complex customer experience solutions across multiple touchpoints

Demonstrable experience building multiple reliable agentic AI workflows integrated into your own design and research processes

Experience running practical trainings and facilitating leadership around CX Design

Experience with both large corporate clients and medium-size businesses

Experience using customer data and analytics to inform CX decisions

Experience implementing Voice of Customer programs and analyzing feedback

Experience in CX Strategy

You have a track record of building and shipping agentic AI workflows that you use in your own day-to-day processes — not proofs-of-concept, but workflows you rely on and trust

You can point to several concrete examples of AI workflows you’ve built end-to-end: what problem each one solved, how you made it reliable, and the results it produced

You understand how AI models actually work — where they’re strong, where they break, and how to design around their failure modes to get consistent, repeatable, deterministic output

You’re hands-on with agentic / spec-driven AI frameworks such as BMAD, “Superpowers,” or equivalents, and comfortable orchestrating multi-step, multi-agent workflows that hold up in real use

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Senior Customer Experience Expert, JR625

Role overview

ABOUT THE ROLE

REQUIREMENTS

RESPONSIBILITIES