The Senior Implementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. 

This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NiCE products based on best practices and customer requirements, coordinating inter-departmental activities within NiCE, tracking time and status within NiCE systems, and other tasks related to the success of his or her engagement. 

The Senior Implementation Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff. 

​This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments. 

As a Senior Implementation Engineer, a Typical Day Might Include the Following:

TECHNICAL

• Provide Senior-level technical configuration and, in some cases, programming as required. 

• Provide process, data and object modeling in a variety of application and database environments. 

• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications. 

• Provide technical architecture leadership, analysis, design, development, and enhancement. 

• Maintain Senior-level expertise and currency in industry leading contact center technologies. 

PROJECT

• Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects.