You will assist with:

• Defining and refining IT's engineering standards, including IaC patterns, code review expectations, and exception processes.
• Contributing to procurement, vendor evaluation, and technical assessments for new tools — with a clear eye toward automation, support for configuration as code, and integration with our existing stack.
• Enforcing procedures for safeguarding information security and safety within IT procedures.
• Tracking hardware/software assets (licenses, warranties, accounts); identifying capacity and spending trends before they become problems.
• Responding to internal and external audit requests in partnership with GRC and Security.
• Operating and supporting the rollout of approved MCP integrations and AI workflows built by IT Engineering — owning the identity, access, deployment, and monitoring layers they depend on.
• Recommending and implementing IT process improvements, with a bias toward automation over manual toil.

About you:

• You have significant progressive IT experience, with meaningful time spent as a system administrator or engineer in a SaaS-first or distributed environment.
• You thrive on solving problems through investigation and deductive reasoning, and you know when to escalate, when to dig in, and when to step back and redesign.
• You invest in strong relationships with your colleagues and employ empathy when working through their technical issues. You can translate complex technical topics for non-technical audiences, and you can hold your own with security, engineering, and legal stakeholders.
• You are self-driven, demonstrate initiative, and maintain a high degree of professional conduct at all times.
• You are highly ethical, possess excellent decision-making capabilities, and execute good time management skills.
• You question assumptions, drive change to mitigate potential risks, and possess excellent documentation skills.
• You have deep working knowledge of corporate technologies — identity providers, MDM platforms, productivity suites, and endpoint security tooling — platforms such as Okta, Jamf Pro, Microsoft Intune, Fleet, Google Workspace, Slack, and Zoom.
• You are highly proficient with multiple versions of macOS, Linux, and Windows operating systems and have hands-on experience administering mobile device management platforms at scale (platforms such as Jamf Pro, Microsoft Intune, or Fleet).
• You have strong working knowledge of authentication and authorization protocols (SAML, OIDC, SCIM), MFA/SSO architectures, and common identity threats.
• Experience in meeting goals in a fast-paced environment with rapidly evolving needs, including ownership of cross-functional projects from planning through delivery.
• You have technical working knowledge and experience administering multiple SaaS applications at scale.
• Experience managing infrastructure in AWS (compute, networking, IAM, backups, and monitoring) is a plus — while most of our stack is SaaS, IT Operations also hosts and manages self-hosted platforms in AWS.
• Hands-on experience with GitOps practices for IT Operations — version control, pull request workflows, and Infrastructure-as-Code platforms such as Pulumi or Terraform — or demonstrated ability to get there quickly with prior scripting/automation experience.
• Familiarity with enterprise AI platforms such as Claude Enterprise, and an understanding of how SSO, SCIM, MDM, and integration platforms combine to operate AI systems safely at scale.

Within 3 months, you'll…

• Complete all HR and IT onboarding processes, familiarizing yourself with Posit's IT systems, security practices, and communication channels.
• Familiarize yourself with Posit products, departments, and strategic goals.
• Build working relationships with key stakeholders across IT Engineering, Security, GRC, and CloudOps.
• Conduct a thorough review of existing IT documentation, tooling, and processes, and surface your first round of observations and recommendations.
• Independently resolve complex end-user support escalations and begin taking over operational responsibility for at least one core IT system.
• Review and contribute to existing GitOps codebases, starting with small, low-risk changes to get comfortable with the workflow.

Within 6 months, you'll…

• Own end-to-end operations for at least one core IT platform, including its security posture, integrations, and roadmap.
• Lead the design and rollout of at least one significant operational improvement — an automation, a new integration, a process simplification — with measurable impact.
• Actively participate in, and help run, hardware logistics, onboarding, and offboarding workflows.
• Mentor IT Engineers, pairing on tickets and reviewing their work.
• Drive meaningful portions of your owned system(s) into Infrastructure-as-Code, making routine changes via pull request rather than console.
• Act as a senior technical responder for enterprise AI platform and MCP-related incidents and escalations.

Within 12 months, you'll…

• Be recognized across the organization as the go-to owner for your core platforms, consistently delivering on operational KPIs (uptime, MTTR, audit readiness, license utilization).
• Have led at least one cross-functional IT project from planning through delivery, working with Security, GRC, and Engineering counterparts.
• Have shaped IT's engineering standards and playbooks — authored or significantly contributed to key runbooks, ADRs, and shared code.
• Play a lead role in audits and compliance activities for the systems you own, with clean findings and automated evidence where possible.
• Be a trusted mentor for more junior team members and a visible champion of GitOps, documentation-as-code, and automation-over-toil inside IT.
• Help plan and deliver the ongoing evolution of Posit's enterprise AI platform — platform readiness for new MCP integrations shipped by IT Engineering, governance improvements, and end-user enablement.

Originally posted on Himalayas