• Skills: Go
• Experiences: Senior
• Employments: Full-time
• Locations: Australia (Remote)

Description:

• Senior individual-contributor role focused on resolving escalated and complex customer issues for H&L POS.
• Collaborate across Sales, Support, Customer Success, Product, Engineering, and AI Operations to deliver clear outcomes for customers.

Requirements:

• Significant experience in technical support, customer success, or support operations.
• Strong root-cause analysis, systems-thinking skills, and ability to resolve complex customer issues.
• Experience in creating support automations, workflows, and internal tools.
• Excellent written and verbal communication skills.
• Ability to influence stakeholders and work autonomously.

Benefits:

• Opportunity to drive proactive product fixes and enterprise solutions.
• Work in a dynamic environment focused on continuous improvement and innovation.