Key Job Accountabilities:

Performs full range of defined tasks associated with operating and controlling the installed (or virtual) hardware and software. This may involve the use of multiple hardware and software platforms, and both local and wide area networks.

Provides technical expertise to enable the correct application of operational procedures. Provides instruction to less experienced colleagues in all aspects of current and correct operational practice.

Configures tools to automate the provisioning, testing and deployment of new and changed infrastructure.

Contributes to the planning and implementation of installation and maintenance work associated with the installation, including building, and configuring infrastructure components in virtualized environments. Implements agreed infrastructure changes and maintenance routines, utilizing the appropriate tools and test equipment. Ensures that procedures are followed, including those relating to safety and security.

Assists in producing outline system designs and specifications covering objectives, scope, features, facilities, management, reliability, resilience, security, constraints (such as performance, resources, and cost), hardware, network and software environments, main system functions and information flows, traffic volumes, data load and implementation strategies, phasing of development, requirements not met, and alternatives considered.

Reviews network statistics, identifying trends in traffic flow and levels of service. Assists in proposing capacity changes and contingency arrangements as required. Monitors activity over time to predict usage and comply with demand management SLAs.

Assists with the planning of network upgrades and modifications. Works with the Change Advisory Boards on all planned changes.

Ensures responsibility for all stages of the life cycle for software/hardware and transmission media development of relatively simple communication systems, including investigation, analysis, specification, design, construction, testing, maintenance, upgrade, and migration. Assists with more complex systems.

Investigates and diagnoses moderately complex network problems, working with users, other staff, and suppliers as appropriate. Resolves such problems, co-operating with the capacity management function, to maintain overall network performance.

Reviews releases, upgrades, security patches and fixes available from system software suppliers and identifies those which merit action. Maintains awareness of existing and emerging software and hardware solutions and develops upgrade plans.

Defines, documents, and safely executes small-scale projects, or sub-projects, actively participating in all phases of the project. Identifies, assesses, and manages risks and issues which might impact on the success of the project.