EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

The Serials Sales Manager, Serials Specialist Western US (AZ, AK, CA, HI, ID, NM, NV, MT, OR, UT, WA, and Western Canada) is responsible for driving growth, retention, and strategic development of EBSCO’s Serials Subscription Services (SSD) portfolio. This role serves as the dedicated subject matter expert for serials, partnering closely with Academic Regional Sales Managers (RSMs) to identify opportunities, secure renewals, and deliver strong, consistent customer outcomes.

The position is focused exclusively on serials and subscription management, bringing deep expertise in publisher journal models, workflows, and the evolving library landscape. The Serials Sales Manager acts as the primary point of contact for all SSD-related strategy, working across Sales, Account Services, Operations, and publisher partners to advance both new and existing business.

This remote position is U.S.-based only (excluding U.S. territories).

What You'll Do

• Partner with RSMs to build and maintain relationships with key customer stakeholders and lead strategic customer conversations
• Serve as the Serials subject matter expert, delivering presentations, supporting complex sales cycles, and advising on serials strategy and workflows
• Build and drive targeted account strategies in partnership with RSMs, including growth plans, retention strategies, and risk mitigation
• Develop and execute strategic sales plans to achieve SSD revenue targets, aligned with regional and national priorities
• Own renewal strategy for SSD accounts, proactively identifying risks, gaps, and expansion opportunities to retain and grow business
• Identify and advance new sales opportunities, driving upsell and cross-sell efforts across publisher packages, title lists, and services
• Collaborate closely with Account Services Managers, Customer Service, and Operations to ensure accurate renewals and a seamless customer experience

USD $122,695.00 - USD $175,280.00 /Yr.