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Service Team Coordinator (Renote Call Center)

United States · remote · USD 17-24.26 hourly

Role overview

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Service Team Coordinator is responsible for inbound customer service call handling related to patient scheduling, general inquiries and other patient service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
Responds to patient inquiries based on the ChenMed core model for care.
Escalates issues/concerns as appropriate.
Makes appropriate and timely decisions according to department standards, procedures and policies.
Documents interactions using web-based technology.
Maintains business relationship by providing prompt and accurate service to promote loyalty.
Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

Competent-level business acuity
Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
Exceptional verbal communication skills including active listening
Excellent organizational and multi-tasking skills
Passion for serving others, particularly seniors, with initiative-taking solutions
Ability to successfully operate in a demanding environment

$17.0 - $24.26 Hourly

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Service Team Coordinator (Renote Call Center)

Role overview

We’re unique. You should be, too.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

KNOWLEDGE, SKILLS AND ABILITIES:

EDUCATION AND EXPERIENCE CRITERIA:

High school diploma or GED equivalent required

A minimum of 2 years of customer service experience required; in a call center or similar environment, required.

Experience with adhering to KPIs or Metrics in a call center environment

A minimum of 1 year experience in a fast-paced healthcare setting, highly preferred

Experience with web-based customer relationship management systems

Must reside within the Continental United States

Must reside within a US State where company is established as a Legal Entity

PAY RANGE:

EMPLOYEE BENEFITS