📋 Description

• Monitor platform health across multiple client environments using tools like Grafana and Prometheus
• Respond to and triage incidents, following established runbooks and escalation paths
• Participate in post-incident reviews and contribute to postmortem documentation
• Support the Service Desk team with technical triaging, incident classification, and resolution
• Maintain and improve observability dashboards, alerts, and SLI, and SLO tracking
• Write and maintain runbooks, operational documentation, and knowledge base articles

🎯 Requirements

• 2-3 years of experience in SRE, platform operations, or a technical Service Desk role
• Strong proficiency in English (written and verbal)
• Experience with monitoring and observability tools such as Grafana, Prometheus, or equivalent
• Solid understanding of incident management processes (triaging, escalation, postmortems)
• Experience supporting e-commerce platforms
• Scripting skills in shell and/or Python for automation and operational tasks

🎁 Benefits

• Generous vacation policy
• Flexible work arrangements
• Training budgets
• Mentorship
• AI and strategic upskilling
• Inclusive and safe environment