What We’re Looking For

• Senior Implementation Experience: 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting—with at least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company.
• Proven Enterprise Mastery: Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with major ERPs like Workday, NetSuite, SAP, or Oracle; global rollouts; complex compliance and security requirements).
• Strategic Process Builder: A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs.
• Passionate People Leader: Exceptional focus on mentorship and leadership development. You take pride in coaching individual contributors into top-tier strategic advisors and future team managers.
• Executive Presence: Outstanding communication, negotiation, and conflict-resolution skills. Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change.
• Domain Expertise: Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus.

Why You’ll Love Working Here

• High Impact: You will play a defining role in shaping how Zip delivers value to our largest customers, directly influencing our growth and operational maturity.
• Collaborative Culture: Work alongside a world-class team of builders, problem-solvers, and industry experts who are passionate about customer success.
• Competitive Compensation: Top-tier salary, generous equity packages, and comprehensive health, dental, and vision benefits.
• Flexibility: Work in an environment that values autonomy, ownership, and results over micromanagement.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity
• 🦷 Health, vision & dental coverage
• Commuter benefit
• 🌴 Flexible PTO
• 💻 Apple equipment plus home office stipend
• 5% Employer Pension Contribution

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!