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Solutions Engineer

Canada, United States · remote · USD 120000-140000 annual

Role overview

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.

With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.

Backed by Greylock and Y Combinator, fully remote since 2018.

As a Solutions Engineer at Postscript, you will collaborate closely with Sales, Customer Success, Product, Engineering and, of course, our customers to help our customers bring their conversational commerce vision to life. You will work with AEs and prospects to demo advanced use cases and successfully manage proof of concepts. You will work with our CSMs and Onboarding teams to ensure our customers can turn those proof of concepts into reliable, scalable SMS and email strategies. Serve as a trusted technical advisor throughout all customer lifecycles, instilling confidence in prospects and customers by showcasing a deep understanding of both the product and the customer's business needs. Build a strong technical grasp of the Postscript platform, including its integrations and API capabilities, to provide well-rounded solutions for diverse use cases. You'll be the link between GTM and Product, ensuring that customers' requests are well documented and prioritized. As a Solutions Engineering team member, you'll also help create our solutions engineering playbooks and processes, with ample opportunity for career growth.

This is a fully remote position that can be based anywhere in the US or Canada.

Primary duties

Become an expert on the Postscript platform, understanding all officially and unofficially supported use cases in detail and imagining what's possible
Help customers and prospects extend their strategy into email alongside SMS, and contribute to shaping best practices as this is a newer, evolving part of the platform
Use AI tools to accelerate discovery calls, demo prep, and technical content creation — and help customers understand how Postscript's own AI features can drive their results
Support the sales team in helping prospects understand what they can achieve with and successfully winning those customers

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Solutions Engineer

Role overview

Primary duties

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