• Identifier et escalader les enjeux, tendances ou insights à l’équipe interne au besoin.

• Développer une compréhension solide des marques clientes : stratégie, ton, public cible.

Ce que tu apportes à l’équipe

• Excellentes habiletés en communication écrite (orthographe, grammaire, clarté) en anglais et français, avec une forte sensibilité culturelle.

• Expérience en gestion de plateformes sociales, particulièrement en modération et interaction.

• Capacité à écrire pour des marques et à adapter le ton selon l’audience.

• Connaissance des principales plateformes (Facebook, etc.) — un compte personnel pourrait être requis selon les besoins du client.

• Confort à interagir avec une variété de sujets (technologie, commerce de détail, alimentation, hôtellerie, tourisme, santé, pharmaceutique, etc.).

• Excellentes aptitudes organisationnelles, fiabilité et sens du service à la clientèle.

• Accès à une connexion Internet haute vitesse fiable pour le travail à distance.

Pourquoi travailler avec nous

• 100 % télétravail dès le premier jour

• Faire partie d’une équipe créative, solidaire et collaborative

• Travailler avec des marques internationales stimulantes

• Contribuer à une culture axée sur les gens, l’authenticité et l’inclusion

Informations Supplémentaires

Vacance : Cette offre vise-t-elle à pourvoir un poste vacant existant ? Oui

Le salaire horaire pour ce poste varie entre 15,00 $ et 19,70 $ CAD ou le salaire minimum dans votre province de résidence, si celui-ci est plus élevé. Le salaire horaire réel dans cette tranche sera déterminé en fonction de divers facteurs, notamment l'expérience, les connaissances et les compétences pertinentes. Une gamme d’avantages médicaux, dentaires, d'un REER, de congés payés et/ou d’autres avantages est également offerte à tous les employés rémunérés à l’heure travaillant au moins 22 heures par semaine.

Divulgation concernant l’IA : dentsu utilise des outils d’intelligence artificielle dans le cadre de son processus de recrutement, notamment lors des étapes de recherche et de présélection. Toutes les autres parties du processus de candidature et d’embauche n’utilisent pas d’outils d’intelligence artificielle.

Nous savons par expérience que la diversité des idées, des perspectives et des parcours favorise un environnement de travail plus solide et plus créatif, qui se traduit par de meilleurs résultats commerciaux. Nous nous efforçons de créer des espaces de travail qui reflètent les clients que nous servons et où chacun se sent libre d'être pleinement soi-même au travail.

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Job Description - English Version

ICUC has been the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team?

If you enjoy social media, have a passion for writing, and know how to connect with people online, we’d love to hear from you.

We’re always looking for talented individuals to join our team. This is an open opportunity for future roles, so you’re welcome to apply at any time.

About the Role

We’re a fast-growing team looking for bilingual (English and French) social media professionals who enjoy engaging in online conversations, creating content that connects, and helping foster digital communities that are safe and welcoming.

We’re looking for team members who are available to work a mix of the following shifts (including weekends):

• Days: 8AM–4PM North American Central Time

• Evenings: 4PM–12AM North American Central Time

• Overnights: 12AM–8AM North American Central Time

This role requires flexibility to work a variety of shifts, including evenings and weekends.

Advanced proficiency in English is essential, in addition to French, as this role involves managing English and French-speaking content/accounts and collaborating closely with global teams.

What You’ll Be Doing

• Moderate and respond to comments across client social channels using their unique brand voice

• Write thoughtful, engaging content to spark conversations and drive engagement

• Help maintain online communities that are safe, respectful, and aligned with client guidelines

• Escalate issues, insights, or trends to the internal team when needed

• Build a strong understanding of client brands, including their strategy, tone, and audience

What You Bring to the Table

• Strong written communication skills (spelling, grammar, clarity) in English and French with strong cultural awareness

• Experience managing social platforms, specifically moderating and engaging

• Ability to write for brands and adapt tone for different audiences

• Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)

• Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)

• Strong organizational skills, reliability, and excellent customer service instincts

• Access to reliable, high-speed internet suitable for remote work

Why Work With Us

• 100% remote from day one

• Be part of a creative, supportive, and collaborative team

• Work with exciting global brands

• Contribute to a people-first culture that values authenticity and inclusion

Additional Information

Vacancy: Is this posting for the purposes of filling an existing vacancy? [Y/N]

The hourly pay range for this position is $15.00 to $19.70 CAD or the minimum wage in your province of residence - whichever is higher. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.

AI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact or to begin a conversation about your individual accessibility needs throughout the hiring process.

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Originally posted on Himalayas