• Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.
• Collaborates with internal SPP teams or team members to expedite patient processing as needed.
• Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
• Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.
• In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer.
• Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
• In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary.
• Attend scheduled manufacturer, program manager and therapy team meetings.
• Prepare and/or review internal reports for assigned therapy and manufacturer as requested.

Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description.

REQUIRED KNOWLEDGE, SKILLS & TRAINING

• Bachelor’s degree required with a minimum of 5 years of relevant experience, preferably in specialty pharmacy. In lieu of a degree, 8+ years of directly related experience will be considered.
• Must have experience working in manufacturer settings and/or with manufacturer account representatives. Ability to collaborate effectively with a diverse customer base - including MD office staff, and patients - is strongly preferred.
• Excellent verbal and written communication skills
• Intermediate knowledge of Microsoft Excel Required
• Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues.
• Ability to work well in a team environment and provide support to other team members.
• Ability to be detailed oriented and flexible to changing priorities.
• Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.
• Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion.
• Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues.
• Ability to multitask and deliver on tight deadlines.
• Ability to work well in a fast-paced environment.

PREFERED KNOWLEDGE, SKILLS & TRAINING

• Pharmacy Technician License Preferred
• National Pharmacy Technician Certification Preferred

EMPLOYEE BENEFITS

• Medical, Dental, and Vision Insurance
• 401k with employer match
• Accident & Critical Illness
• Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement

Equal Employment Opportunity

Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

E-Verify Participation Notice

We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.

All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.

For more information about E-Verify, please review the official notices below:

E-Verify Participation Poster (English & Spanish):

Right to Work Poster (English & Spanish):

Originally posted on Himalayas