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Sr. Cloud Support Engineer at Netskope | All Remote Jobs

Netskope

Sr. Cloud Support Engineer

India · remote · Salary not listed

remotelyseo_indexablePosted 1970-01-21First seen 2026-09-10

Role overview

📋 Description

Primary contact for customer support and escalations
Provide status updates to customers
Troubleshoot issues and find workarounds
Collaborate with peers, Sales, CS, and Engineering
3rd party and internal coordination for issue resolution
Create knowledge base content and solutions

🎯 Requirements

5-8 years supporting large enterprise customers
Strong TCP/IP knowledge
Experience with network security tech: Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
Familiar with DLP and encryption gateways
Experience with UNIX/Linux and Windows systems; AD/LDAP desirable
Proficient in tcpdump and common tools/protocols (TCP/IP, NTP, DNS, DHCP)

🎁 Benefits

Not specified in data

TCP/IPVPNSSOSSLDLPIPsecProxiesNG FirewallsCustomer Support

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