The position has three strategic mandates: serve as Client Operations' senior technical authority and DI platform SME; define the architecture and operating models required to migrate and support clients on Votiv at scale; and provide the technical leadership required to position, solution, sell, and successfully deliver Candescent Advantage Services. Success requires the judgment and credibility to influence executives, architects, engineers, delivery leaders, and clients without relying on direct-line authority.

Key Responsibilities

Enterprise Platform Architecture & Technical Governance

• Define and govern Client Operations architecture principles, technical standards, implementation patterns, and support models across Candescent platform services.
• Establish the technical frameworks and decision criteria used to evaluate complex implementation, integration, migration, and support approaches across the client base.
• Represent Client Operations in enterprise architecture and platform decisions that materially affect scalability, serviceability, upgradeability, resiliency, and long-term operating cost.
• Identify systemic technical risks and capability gaps, recommend enterprise-level solutions, and drive cross-functional resolution with Product and Engineering leadership.

DI Platform Authority & Client Solution Leadership

• Serve as the senior Client Operations technical authority and subject matter expert on the DI platform, providing escalation leadership for the most complex client and platform issues.
• Lead technical strategy for high-risk or high-value client situations where issues span architecture, product, engineering, implementation, and ongoing support.
• Partner with Client Engagement Partners, Professional Services, Development Services, Product, and Engineering to translate complex client needs into scalable platform and service approaches.
• Provide executive-level technical recommendations that balance client outcomes, platform integrity, implementation feasibility, supportability, risk, and commercial considerations.

Votiv Transformation Architecture & Scale

• Own the Client Operations technical architecture and operating-model strategy for moving clients from DI to Votiv, in partnership with implementation scale and support tiger teams.
• Define repeatable upgrade paths, migration patterns, technical readiness criteria, implementation architectures, and post-migration support structures that enable Votiv adoption at scale.
• Identify architectural dependencies, platform constraints, integration risks, and support implications early enough to influence product, engineering, and client migration decisions.
• Convert lessons from launch partners and early migrations into reusable standards, playbooks, automation opportunities, and platform recommendations that reduce variation and execution risk.
• Drive architectural simplification and standardization to reduce migration complexity, shorten deployment cycles, and lower long-term support burden.

Advantage Services Commercial & Solution Leadership

• Serve as the senior technical leader for strategic Candescent Advantage pursuits, partnering with Client Engagement, Sales, Professional Services, and client executives from discovery through solution design.
• Shape the technical strategy, architecture, scope, delivery model, assumptions, dependencies, and risk profile for complex Advantage opportunities.
• Translate client business priorities and platform challenges into differentiated, scalable services propositions that Candescent can deliver repeatedly and profitably.
• Provide executive-level technical credibility in strategic client conversations, solution workshops, proposals, and escalations that materially influence Advantage pipeline conversion and client confidence.
• Identify new repeatable technical capabilities and service offerings that can be productized or monetized through Advantage and the broader services portfolio.

Enterprise & Executive Leadership

• Serve as a trusted technical advisor to the COO and executive leadership on platform architecture, client technology risk, implementation strategy, Votiv readiness, and services opportunities.
• Influence senior Product and Engineering leaders on platform priorities and design decisions based on client impact, operational scalability, implementation complexity, and support economics.
• Lead cross-functional technical decision-making when accountability spans Client Operations, Product, Engineering, Professional Services, Development Services, and Client Engagement.
• Raise the technical capability of delivery and client-facing teams through architecture guidance, mentoring, reusable standards, and direct coaching of senior technical resources.
• Communicate complex architecture, technology, risk, and business tradeoffs with executive clarity to client leaders and internal decision makers.

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline; equivalent senior-level technical experience may be considered.
• 15+ years of progressive experience spanning software engineering, solution or enterprise architecture, technical consulting, platform implementation, and/or development leadership.
• Demonstrated career progression from hands-on engineering or development into architecture and senior technical leadership roles.
• Deep expertise in digital banking, fintech, or enterprise SaaS architectures, including APIs, integrations, distributed systems, platform services, and complex enterprise implementations.
• Proven experience setting technical direction and architecture standards across multiple teams, products, client environments, or enterprise initiatives.
• Demonstrated success leading highly complex technical decisions and client situations with material business, operational, or commercial impact.
• Strong executive presence and the ability to advise C-suite leaders, client executives, architects, engineering leaders, and delivery teams with credibility.
• Proven ability to influence senior leaders and drive decisions across organizational boundaries without direct reporting authority.
• Experience translating technical strategy into scalable implementation, migration, support, and commercial service models.
• Must be legally authorized to work in the U.S. without sponsorship.

Success Measures

• Enterprise adoption of architecture standards and repeatable technical patterns that improve scalability, serviceability, and decision quality.
• Votiv migration and support architectures that measurably reduce deployment risk, implementation variation, and time to transition clients.
• Faster and more effective resolution of complex DI platform and strategic client issues, with reduced dependency on ad hoc engineering intervention.
• Measurable contribution to Advantage revenue through technical qualification, solution design, pipeline conversion, and successful strategic client delivery.
• Improved alignment and speed of technical decision-making across Client Operations, Product, Engineering, Professional Services, and Development Services.
• Increased organizational leverage of senior technical expertise through reusable standards, playbooks, governance, mentoring, and scalable operating models.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.

Originally posted on Himalayas