Come join our amazing team and work remote from home!

The Service Release and Acquiition Superviosr is responsible for the supervision of projects, and relationships, in connection to the transferring of residential mortgage servicing rights. Project management and coordination of activities related to Carrington’s role/responsibility as the transferring servicer or the receiving servicer. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $75,000.00/yr -$85,000.00/yr plus bonus.

What you’ll do:

• Carries out Supervisor responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; monitoring performance, rewarding, and disciplining employees; and addressing complaints and resolving problems.
• Ensure CMS policies and procedures are followed, as well as ensuring the acquisition or service release project plans are in compliance with executed contracts related to the servicing transfers.

• Monitor all service transfer activities and processes for acquisitions to ensure quality and timely boarding of the loans into the servicing system.

• Work with current servicer to facilitate a smooth transfer of information necessary to continue loan servicing.

• Ensure knowledge of, and compliance with, all current state and federal regulations involving the servicing of loans.

• Supervise pipeline activities and the onboarding of loans to define controllable/uncontrollable issues requiring operational and training enhancements and/or individual coaching.

• Ensure the appropriate control environment is in place with applicable reporting at the individual and department level.

• Maintain open lines of communication with clients, vendors and internal business partners.

• Partner with executive management in the development of departmental policies and procedures.

• Establish and maintain department workflow with Managers.

• Partner with senior and executive management to establish training guidelines and, identify and implement quality and productivity improvements within the Acquisition and Service Release department.