All Remote Jobs

Loading the current view.

The page is checking the latest available data.

Support Engineer (Mandarin Speaking)

Malaysia · remote · Salary not listed

Role overview

Role:

The Support Engineer will provide technical support and IT operations assistance across China and international locations. The role focuses on Microsoft 365, Intune, endpoint management, ticketing systems, network monitoring, user support, and incident escalation.

The successful candidate should be a strong problem-solver with good communication skills, technical knowledge, and fluency in English and Mandarin Chinese. The role requires collaboration with teams across different time zones.

Key Responsibilities

1. Microsoft 365 & Intune

Manage Microsoft 365 users, licenses, permissions, mailboxes, distribution lists, Teams, and SharePoint.
Support joiner, mover, and leaver processes.
Monitor Microsoft 365 service health and troubleshoot issues.
Enroll and manage Windows, macOS, iOS, and Android devices through Intune.
Deploy applications, updates, and security policies.
Manage device compliance and configuration profiles.
Troubleshoot Intune enrollment and synchronization issues.
Generate endpoint compliance reports.

2. China IT Support

Provide technical support and guidance to the China IT team.
Assist with China-specific IT, firewall, ISP, VPN, and connectivity issues.
Coordinate technical activities between China and international IT teams.
Provide technical documentation and training in English and Chinese.
Participate in cross-regional meetings and communicate technical requirements between teams.

3. Ticketing & Service Management

Manage and maintain the IT ticketing system.
Triage, prioritize, assign, and escalate support tickets.
Monitor SLA performance and ticket queues.
Maintain workflows, automation, service catalog items, and knowledge-base articles.
Prepare reports covering ticket volume, FRT, MTTR, backlog, SLA, and CSAT.
Identify recurring issues and recommend improvements.

4. Incident & Escalation Management

Follow established escalation procedures.
Escalate issues to Network, Security, Server, Application, or Vendor teams.
Document troubleshooting steps and escalation details.
Track open escalations and provide stakeholder updates.

Loading the current view.

Support Engineer (Mandarin Speaking)

Role overview

Role:

Key Responsibilities

1. Microsoft 365 & Intune

2. China IT Support

3. Ticketing & Service Management

4. Incident & Escalation Management

5. Network Monitoring & Troubleshooting

6. User Support & IT Operations

Required Qualifications

Preferred Qualifications

Working Conditions

Key Skills