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Zoom Communications, Inc.
India · remote · Salary not listed
In this role, you serve as the primary technical point of contact for Zoom's most strategic enterprise customers, owning integration challenges from first report to final resolution across Zoom's full suite of Video, Native, Mobile, and CoBrowse SDKs. Day to day, you partner with SDK engineering, Solutions Engineers, and CSMs to diagnose multi-layer technical problems, lead customer troubleshooting calls, and translate complex issues into documented solutions that millions of developers depend on. Candidates without hands-on experience reading and debugging code across JavaScript, TypeScript, or Python, or without direct API/SDK integration or troubleshooting experience, will find the core technical demands of this role difficult to meet. This is a strong opportunity for a technically grounded customer advocate ready to solve hard problems and make a measurable difference at scale. This role reports to a Manager, Technical Account Engineer.
The API & SDK team serves as the embedded technical experts for Zoom's most demanding enterprise accounts, covering the full lifecycle of SDK and API integration challenges across Video, Native, Mobile, and CoBrowse SDKs. We collaborate closely with iOS, Web, and CoBrowse engineering alongside TAMs, CSMs, and Solutions Engineers to ensure end-to-end issue ownership and resolution. Our mission is to keep Zoom's most strategic customers running and make their developers' lives easier.
Apply on source siteListed via Himalayas
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
Originally posted on Himalayas