A DAY IN THE LIFE OF:

Duda is the leading website builder for web professionals, marketing agencies, and vertical SaaS platforms that serve small businesses. Duda has partnered with some of the World's biggest tech and media players, including GoDaddy, TripAdvisor, Appfolio, ZenBusiness, Thryv, and many more. Over 1 million sites have been created on the Duda platform by over 20,000 agency and SaaS companies across the globe. Duda is a profitable business and has raised $100 million in funding from investors including Susquehanna Growth Equity, Pitango VC, Claridge, and Zeev Ventures.

We’re looking for a Technical Support Engineer who will provide advanced technical support to our growing web designers and professional customer base. As part of our Customer Success team, you will also help drive product adoption, share best practices, and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.

If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript, and are looking to help build a world-class customer support team, this is the perfect opportunity!

WHAT YOU’LL DO:

• Respond to customer support inquiries as quickly and accurately as possible via chat, phone, and email
• Take technical escalations and coordinate solutions with your peers
• Evangelize Duda’s product features and assist customers in the adoption of Duda’s products to help them build long-term success
• Engage each account to ensure that every Duda functionality and offering is being leveraged, maximizing the value of each Duda subscription
• Proactively find ways to upskill, train, and build new processes and efficiencies for the betterment of the entire support team
• Advocate for customers’ needs and contribute to our growing knowledge base of articles and videos