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Technical Support Engineer - PrivacyPro

United States · remote · Salary not listed

Role overview

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.

Position Overview

We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards

Duties and Responsibilities:

Answer inbound phone calls from customers on the technical support line
Respond to emails from customers
Assist customers with technical issues related to Bluesight products
Analyze application data and ensure accuracy with resolutions
Resolve issues, maintain high-end customer satisfaction and confidence
Other duties and technical projects as assigned
Occasional overnight on call rotation coverage

Qualifications and Skills:

Bachelor's degree in related field preferred.
2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks
Strong Excel, SQL, Working with data sets to analyze issues
Experience with database systems and querying, MongoDB preferred.
CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
Strong analytical and problem-solving skills
Professional and polite demeanor
Knowledge and experience in a SaaS environment is preferred
Ability to travel up to 10% of the time

This position is open to applicants in the continental United States.

Why Bluesight?

Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!