Customer innovation

• Identify unmet technical needs of customers and therefore potential new products/ solutions
• Translate performance requirements into product specification requirements
• Act as link between customers and S&T/Operations on new product development
• Support the transfer of lab developments into industrial applications at customers
• Lead trial management at the customer site and supervise trials at Imerys plant on new products
• Manage qualification process at customers for new products

Management of significant customer quality issues

• Respond to customers on significant quality issues (outside packaging, logistics or pure specifications problems) and analyse causes and possible solutions
• Liaise with operations/ quality managers on solution identification and implementation

Acting as expert internally and externally

• Manage technical training of sales/ marketing people on his/ her area of expertise
• Act as technical ambassador for his/ her area of expertise in external communication (customer technical training, participation in external knowledge sharing, fairs & conferences, standardization committee, etc.)
• Build a network among the customers’ technical community

Sustainability: Internal & external ambassador for the team

JOB SPECIFICIATIONS:

• Bachelor’s Degree in scientific discipline
• Minimum 5years experienced (>10 years is a plus)
• Strong competencies and experience in Paper & Board industry (preferably at a customer)
• Ability to decode the customer needs and to design adapted solutions
• Customer oriented, enable to build up strong relationship internally & externally
• Able to work with a variety of stakeholders across a business (in particular marketing)
• Strategic mindset is required
• Good Communication skills with customers and with technical committees
• Strong organisational skills, a self-starter
• Flexibility, resilience, pro-activity, autonomous and motivation
• Interest in working in dynamic groups - team player
• Taste for challenges - entrepreneurial mentality
• Ability to use common IT tools (Excel, Word, Gsuite, Web tools)
• Salesforce would be an advantage

• Profficient English level (technical and commercial).
• Fluent German
• Regular and weekly trips (up to 50%)
• Driving licence required

Position Type

and

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

Originally posted on Himalayas