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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!
*Please only apply for this job if you are located in India
Technical Support Representative (Remote)
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Technical Support Representative to start immediately!
Duties and Responsibilities include but are not limited to:
1. Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.)
2. Provide tech support via phone, email, and chat
3. Help provide, update, and regularly send out invoices
4. Guide customers through the initial stages of interaction with the platform/product
5. Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs
6. Document customer interactions in the CRM and keep records up to date.
7. Use the client's ticket system to track service requests and customer feedback.
Qualifications:
- At least 1 year proven experience as a Technical Support Representative
- Excellent English communication skills, both written and verbal
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- Able to work on a graveyard shift
Technical Requirements:
- USB Headset with Noise Cancellation feature
- Working Webcam