Technical Writer (Mortgage / Fintech)

Overview

PhoenixTeam is seeking a Technical Writer with experience in mortgage and fintech platforms to create clear, accurate, and user-friendly documentation for complex financial systems. This role will focus on translating technical concepts, regulatory requirements, and product functionality into accessible content for internal teams, clients, and external stakeholders. The Technical Writer will collaborate with engineering, product, compliance, and business teams to ensure documentation supports operational efficiency, regulatory alignment, and an exceptional user experience.

Key Functions

• Create and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms)
• Develop user guides, API documentation, knowledge base articles, and training materials
• Translate complex technical and regulatory concepts into clear, concise content
• Collaborate with engineers and product managers to document features and system changes
• Ensure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID)
• Maintain documentation standards, templates, and style guides
• Support onboarding and training through structured learning materials
• Manage documentation lifecycle, versioning, and updates
• Participate in product releases to ensure documentation readiness
• Gather feedback to continuously improve documentation quality and usability

Minimum Qualifications

• Education & Experience (must meet one of the following):
  • Bachelor’s degree in English, Communications, Technical Writing, or related field (or equivalent experience) and 3–5+ years of experience in technical writing, preferably in fintech or regulated industries, OR
  • 7 years of experience in technical writing, preferably in fintech or regulated industries.
• Ability to obtain VA Public Trust Clearance.
• Strong ability to understand and explain complex technical systems.
• Experience writing API documentation and developer-facing content.
• Proficient in Microsoft Word and Adobe writing and editing capabilities.
• Proficient in Confluence and SharePoint documentation and knowledge base systems.
• Proficient in Markdown editors and Git/GitHub/GitLab for technical tools and version control.

Salary: $55.70/hr