3. Internal Support, Testing & Incident Management

Handle requests from Dwelly employees through the ticketing system regarding any communication channel, telephony issue, or softphone-related problem. Collaborate with QA during incidents, acceptance testing, regression testing, or functional validation of telecommunication channels. Investigate issues quickly, coordinate with vendors and contractors, and drive resolution during high-priority service disruptions.

4. Acquisitions Integration & Continuous Improvement

Work closely with the integration team to assess the telecom stack of acquired agencies, analyse current call routing logic, and produce technical diagrams. Support number porting processes, agency migrations, and transitions to Dwelly systems with minimal disruption. Identify repetitive processes and improve them through automation, tooling, documentation, and AI-assisted workflows to support rapid company growth.

Qualifications and Preferred Background

Core qualifications

• Strong communication skills and fluency in English.
• Higher degree education.
• Strong understanding of telephony systems, SIP, trunks, routing logic, and VoIP operations.
• Experience troubleshooting telecom incidents across voice, SMS, email, or messaging channels.
• Ability to work with APIs, logs, JSON, webhooks, and provider documentation.
• Strong problem-solving skills – ability to approach challenges logically and propose practical solutions.

Preferred background

• Experience with Twilio, Vonage, Voximplant, or similar providers.
• UK number porting experience.
• WABA operational knowledge.
• Email deliverability / blacklist management expertise.
• SQL and spreadsheet analysis skills.
• Contact centre or high-volume communications environment experience.

Ways of working

• Startup mentality: resilience, adaptability, and ability to thrive in a fast-paced environment.
• Customer-centric mindset: focus on delivering value to end-users or clients.
• Highly proactive and self-sufficient.
• Comfortable managing vendors and contractors.
• Critical thinker who automates repetitive processes.
• Comfortable using AI tools to accelerate work.

Compensation and benefits

• The role is fully remote, providing flexibility and enabling seamless collaboration with our geographically distributed team
• Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success

What is it like being a Dwell-er

Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions

What we offer is not a fancy office or a static workplace. Instead, this is solving one of the world’s most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for over 30% of households (more than 5 million in the UK, and over 100 million including EU and US) that live in rental homes

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking

Originally posted on Himalayas