Key Responsibilities:

Customer Support:

• Deliver high-quality support to enterprise-level clients through various channels (phone, email, chat).
• Investigate and resolve issues related to account management, order entry, processing, execution, FIX sessions, and OMS functionality.
• Assist clients with troubleshooting and technical issues to ensure seamless operations.

Trading Services:

• Monitor client accounts and trading activity for anomalies, providing timely alerts and support as necessary.
• Stay informed on market developments and trading infrastructure to offer relevant guidance and insights to clients.
• Monitor corporate actions, including dividends, stock splits, mergers, and other events, ensuring accurate and timely communication and resolution.

Collaboration and Feedback:

• Work closely with trading desks, operation, IT, and compliance teams to address and resolve client issues efficiently.
• Collect client feedback and share insights with product development and management teams to refine services and tools.

Compliance and Risk Management:

• Ensure all client interactions and trading-related activities adhere to regulatory requirements and internal policies.
• Proactively identify and address potential risks associated with client operations and trading processes.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• At least 2-3 years of experience in brokerage operations, trading, or a related field.
• Proven experience in customer support, relationship management, and trading services.
• Demonstrated experience with trading platforms and equities trading and familiarity with FIX protocol. Options experience is a plus.
• Must either possess FINRA series 7, 63 or local equivalent with a willingness to obtain in the first 6 months.
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Excellent English written and verbal communication skills to interact with internal and external stakeholders.
• Proficient verbal communication skills in a language other than English. French, German, or Arabic are a plus.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• High ethical standards and a commitment to maintaining confidentiality.

Originally posted on Himalayas