What is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What do we do?

As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.

Be a part of a team where you will:

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process)
• Manage, escalate and follow-up of GDS issues and cases;
• Dealing with negotiated rates and advanced refunds in GDS;
• Working directly with our land suppliers for a pre & post-bookings requested;

Requirements

• Fluent communication in English (additional language like French/Spanish are considered),
• Strong knowledge of Amadeus Flights / GDS,
• Proven experience dealing with negotiate fares and commissions in GDS,
• Ability to plan, multi-task and manage time effectively.
• High flexibility and schedule adaptation: you will work in rotating schedules, including evenings, weekends, and holidays.
• Based in Spain.

Preferred Qualifications:

• A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
• Proven record in fast-growing environments
• Adaptability, problem-solving and fast-learning attitude

Benefits

• Competitive compensation package in line with job responsibilities and experience.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.