• Complaint Investigation: Coordinate the technical investigation of customer complaints and concerns regarding product quality and performance.
• Risk Assessment: Assist in the assessment of risk to customers associated with process changes and process control excursions.
• Data Analysis: Conduct and present statistical analysis (SPC, Cpk) of product and process control data.

• External: Primarily customers technical and quality departments.
• Internal: Quality, Product Managers, and Sales teams across global sites.
• Work Style: Remote-based role requiring some travel (10-20%) for customer engagement and F2F team reviews. We seek a proactive presenter who thrives in social settings with strong interpersonal skills.

Requirements & qualifications

• Bachelor’s or Master’s degree in Materials Science, Physics, Engineering, Chemistry, or a closely related field.
• 4 to 6 years of customer support management or Field Application Engineering experience within the semiconductor industry.
• Deep knowledge of silicon/semiconductors, wafer processing, testing, and/or characterization techniques.
• Knowledge of material characterization methods (e.g., SEM, SIMS, GOI, XRT, C-V, SRP, TEM).
• Expertise in statistical methods for process, product and quality control (SPC, Cpk, 8D, etc.)
• Exceptional verbal and written communication skills with the proven ability to present complex technical information clearly to diverse audiences.
• A proactive, solutions-oriented approach to customer issues.
• Ability to work autonomously from a home office while traveling regularly for face-to-face deep dives at customer sites and global Soitec hubs.

Pay Transparency Note:

The base salary range for this full-time position is $130,000 – $180,000 per year. The range provided is a good faith estimate of the base salary for this role. The final salary offer will be determined based on various factors, including the candidate’s specific experience level, specialized technical skills, and geographic location. In addition to the base salary, this role is eligible for an annual performance bonus (depending on company and individual performance). In terms of Benefits, Soitec USA offers a comprehensive benefits suite, including:

• Health & Wellness: Premium medical, dental, and vision insurance options (including HSA/FSA). Soitec covers 87% of the premium for the employee.
• Retirement: 401(k) plan with a company match of up to 4% of your annual salary.
• Time Off: 15–20 days of paid holidays, 4 floating holidays and sick leave entitlement.
• Support: life insurance, and short/long-term disability coverage.
• Remote Work Support: Monthly home office and internet stipend.
• Equity according to Corporate policy

Soitec is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Originally posted on Himalayas