Release and Validation Management

• Support quarterly Veeva releases, regression testing, UAT coordination, defect resolution, and production deployments.
• Develop test scripts, validation documentation, and release readiness reports.

Continuous Improvement

• Identify opportunities to improve platform usability, automate manual processes, and enhance operational efficiency.
• Support the AI roadmap, innovation backlog, business cases, and pilot initiatives.
• Maintain the enhancement backlog and provide process improvement recommendations.

Client Enablement

• Develop and deliver end-user and administrator training.
• Create user guides, SOPs, and knowledge articles.
• Support change management and communication activities.

Collaboration

• Contribute to the Veeva Platform team’s project plans, delivery efforts, budget and expense tracking, roadmap planning, and evaluation of new service offerings.

Primary Platforms

• Veeva Vault CRM, including Commercial, Medical, Patient, Vault AI, and X-Pages.
• Veeva CRM, including legacy environments where applicable.
• Veeva ecosystem connected services, including Network, OpenData, Engage, CLM, Approved Email, Align, Territory Designer, and Events Management.

Supporting Platforms

• Microsoft Power BI.
• Microsoft Power Platform.
• Azure DevOps.
• Microsoft Teams and SharePoint.
• Freshservice Service Management Platform.

Integration Responsibilities

• Reporting and analytics platforms.
• Commercial data providers, including IQVIA, Symphony, MedPro, and Definitive.
• Client data warehouses.
• Identity and access management.
• NICE CXone, where applicable.
• Patient hubs and client portals.
• Other platforms as determined.

This role is responsible for helping support client services across the following areas:

• CRM managed services, including administration, user provisioning, configuration management, production support, incident and service request management, release management, and platform health monitoring.
• Client delivery, including onboarding, platform configuration, user acceptance testing, and hypercare support.
• Commercial and Medical Operations support, including territory updates, alignment support, customer master data maintenance, targeting configuration, and call planning support.
• Client enablement, including end-user support, training assistance, documentation updates, and knowledge management.
• Reporting and analytics collaboration, including CRM data validation, KPI data requirements, and dashboard validation.

Required Experience

• A minimum of 3 years of experience administering or supporting Veeva CRM or Salesforce within the pharmaceutical, biotechnology, healthcare, or life sciences industry. 6+ years preferred.
• Veeva Vault CRM.
• Veeva Align, Network, or Open Data.
• CRM integrations and APIs.
• Must be able to work effectively within U.S. time zones. Eastern or Central time zone residents preferred
• Advanced skill level required.
• Direct engagement with business stakeholders and clients required.
• Supporting multiple client environments or managed services.
• Configuring CRM applications, including security, layouts, workflows, business rules, and user management.
• Supporting CRM releases, testing, and production operations.
• Working with Commercial Operations, Sales Operations, or Medical Affairs teams.
• Veeva Vault CRM Administrator certification required.

Technical and Product Expertise

• Veeva Vault CRM.
• Veeva CRM.
• Veeva Align.
• Veeva Network.
• CRM configuration and security administration.
• Basic SQL.
• Advanced Excel.
• Azure DevOps.
• Microsoft Office.

Professional Skills

• Strong problem-solving skills.
• Customer service orientation.
• High attention to detail.
• Clear documentation skills.
• Strong collaboration and communication skills.
• Ability to manage time and competing priorities.
• Continuous improvement mindset.

Certifications

Preferred

• Vault AI and X-Pages certification or experience preferred.
• Veeva Align certification or experience preferred.
• Microsoft Power BI Data Analyst Associate certification preferred.
• Microsoft AI Fundamentals certification preferred.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.

Originally posted on Himalayas