THE JOB RESPONSIBILITIES INCLUDE

• Define and lead the enterprise vision, multi-year roadmap, and operating model for technology operations in alignment with EnableComp's growth strategy, client commitments, and Operations priorities.
• Own the portfolio of Operations technology, automation, workflow-transformation, and global-operations initiatives, including business-case development, prioritization, sequencing, funding recommendations, and executive governance.
• Establish decision rights, accountability, and ways of working across Operations, Technology, Product, Data, Implementation, Finance, Information Security, Compliance, and global vendor partners.
• Translate business strategy and service-line needs into enterprise capability, capacity, and delivery requirements, ensuring technology and global-operations plans address the highest-value opportunities and risks.
• Sponsor workflow redesign and standardization across onshore and global operations teams before and alongside technology deployment, ensuring processes are scalable, controlled, and consistently executed.
• Set portfolio-level goals and KPIs for productivity, quality, cost-to-serve, cycle time, utilization, vendor performance, client outcomes, and return on investment; report results and recommendations to executive leadership.
• Lead, develop, and hold accountable the Technology Operations leadership teams, including the Senior Directors, Revenue Cycle Technology Adoption..
• Set strategic direction while delegating day-to-day technology adoption, global production, inventory coordination, vendor-team support, and performance-management execution to the respective Senior Directors.
• Partner with Technology, Product, and Data leaders to align operational and global-delivery requirements with platform architecture, product roadmaps, integration capacity, data availability, and delivery constraints.
• Maintain executive oversight of governance, operational continuity, regulatory and contractual controls, information security, data protection, third-party performance, and change risk; use performance data, partner feedback, and client insight to drive continuous improvement.
• Sponsor pilots and phased rollouts, establish readiness and scale criteria, and make data-informed decisions to expand, revise, pause, or retire solutions.
• Build a continuous-improvement culture that uses performance data, frontline feedback, client insight, and market developments to identify and deliver the next generation of operational capabilities.
• Other duties as required.

REQUIREMENTS AND QUALIFICATIONS

• Bachelor's degree in business, healthcare administration, information systems, engineering, or a related field required; advanced degree (MBA or similar) preferred.
• 12+ years of progressive leadership experience in healthcare revenue cycle management, healthcare operations, technology-enabled services, or a related environment, including 5+ years leading at the senior director or vice president level.
• Demonstrated success building and leading an enterprise technology-operations, digital-transformation, automation, or operational-excellence portfolio with measurable business outcomes.
• Demonstrated success leading operational change in a services or operations heavy business, including at least one transformation carried through technology-led workflow redesign from pilot through multi-team rollout to a measured result, with task-level planning, dependency and gate management, and delivery at or under budget on a program with executive visibility.
• Strong knowledge of healthcare revenue cycle operations, including complex claims, denials, reimbursement, revenue recovery, or adjacent workflows.
• Experience governing cross-functional portfolios and partnering with Technology, Product, Data, Information Security, Finance, and Operations leaders in a matrixed organization.
• Demonstrated financial and analytical acumen, including business-case development, investment prioritization, KPI design, benefits realization, and executive-level reporting.
• Experience directing outsourced or global delivery partnerships, including vendor governance, service-level performance, capacity planning, commercial oversight, and risk management preferred.
• Timely and regular attendance.
• Equivalent combination of education and experience will be considered
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SPECIAL CONSIDERATIONS & PREREQUISITES

• Practices and adheres to EnableComp's Core Values, Vision and Mission.
• Enterprise mindset with the ability to balance growth, client, operational, financial, risk, and technology considerations when setting priorities.
• Executive presence and communication skills, with the ability to translate complex operational and technical topics into clear decisions, tradeoffs, and actions.
• Proven ability to lead through other leaders, build high-performing teams, and distinguish strategic accountability from delegated program execution.
• Financially disciplined and data-driven, with the ability to connect technology investments to measurable operational and client value.
• Skilled at influencing senior stakeholders, resolving competing priorities, and making timely decisions with incomplete information.
• Strong understanding of change leadership and technology adoption, with the judgment to set direction and hold accountable the leader responsible for day-to-day adoption execution.
• Ability to navigate ambiguity and lead effectively in a fast-paced, performance-driven environment.

Originally posted on Himalayas