Required Qualifications

1. Excellent Spoken English & Phone Communication

This is the most important requirement for the position.

The candidate must have:

• Excellent spoken English.
• A clear, easy-to-understand accent.
• Strong verbal and phone communication skills.
• A professional and confident presence when speaking with American patients.
• A warm, friendly, and patient communication style.
• The ability to communicate clearly and professionally in potentially sensitive patient interactions.

All candidates must complete a voice screening before being presented to the client.

2. Reliable Internet & Equipment

The candidate must have:

• Strong and stable internet connectivity.
• Reliable computer and equipment.
• A quiet and professional home-office environment.
• The ability to consistently handle phone and video calls.
• Ideally, a backup internet connection or mobile hotspot.

3. Healthcare / Administrative Experience

Candidates with experience in the following areas are strongly preferred:

• Healthcare or medical office administration.
• Mental health or behavioral health practices.
• Medical receptionist or patient coordinator roles.
• Patient scheduling and appointment coordination.
• U.S.-based healthcare companies.
• Office management or practice administration.
• Remote administrative support for U.S. businesses.
• Phone-based customer service.

Preferred Experience

The ideal candidate will have one or more of the following:

• Experience working in a mental health practice.
• Experience using SimplePractice.
• Experience supporting U.S.-based healthcare providers.
• Experience communicating directly with U.S. patients.
• Medical receptionist or healthcare administrative experience.
• Practice management or office management experience.
• Strong customer service and phone-based communication experience.

Experience working remotely for an American medical or mental health practice is a strong advantage.

Bonus Skills

The following skills are a plus but should not take priority over communication, internet reliability, or healthcare experience:

• Meta/Facebook Ads
• Google Ads
• Digital marketing
• Social media management
• Lead follow-up
• General marketing administration

Healthcare experience and SimplePractice knowledge are highly preferred and should be used as additional ranking factors.

Originally posted on Himalayas