Accompany Health is on a mission to give patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider,
Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors,
Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice.
We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.
To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.
While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.
About the role:
The Virtual Outreach Specialist (VOS) has a passion to work with seniors and other dual-eligible patients, as well as their families. They will be the first point of contact for those community members to learn about
Accompany Health.
The VOS will spend most of their time on the phone with the end-goal of scheduling a patient’s Initial Visit with our care team. They will master the art of building relationships on the phone, listening carefully, and caring for each senior as they would care for a loved one. The Virtual Outreach Specialist will be a trusted advisor for each potential patient interacting with us.
The VOS must be comfortable working in a fast-paced environment, answering inbound calls, making outbound calls, and utilizing our systems to manage leads and track progress.
Schedule: Monday-Saturday 8:30am-5pm ET.
Responsibilities will include:
- Conduct outbound calls and virtual outreach (SMS, email) to patients to provide information and education about Accompany Health services and resources