📋 Description

• Edit and maintain technical support knowledge base content, ensuring accuracy, clarity
• Collaborate with subject matter experts to resolve technical questions and improve content quality
• Write, edit, and publish engaging content tailored to multiple audiences and communication channels
• Coordinate and deliver communications for technical support projects, including distributor and
• Support customer communications and campaign execution through established workflows and project
• Analyze content performance and stakeholder feedback to identify improvement opportunities and

🎯 Requirements

• 1+ years of experience in content creation, editing, technical writing, communications, marketing
• Excellent writing, editing, proofreading, and verbal communication skills
• Strong technical writing, developmental editing, and copyediting skills, with the ability to
• Demonstrated success developing content for diverse audiences and adapting tone, messaging, and
• Proficiency in editing and publishing web content, including HTML and web content management best
• Ability to manage multiple projects simultaneously with strong organization, prioritization, and

🎁 Benefits

• Industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life
• 401(k) and profit-sharing programs
• Minimum accrual of 80 hours of vacation leave
• Twelve paid holidays throughout the calendar year
• Opportunities for personal and professional growth