Web & eCommerce Manager
Remote - South Africa (with flexibility to cross over to US time zones when required)
Usually you will be working within the UK time zone
We are seeking a Web & eCommerce Manager to serve as the strategic and technical lead for globalknowledge.com. This role owns the end-to-end performance of our web presence — from information architecture and data integration to site analytics and agency governance. You will sit at the intersection of marketing, IT, and external agency partners, translating business requirements into a high-performing, globally consistent web experience that supports pipeline generation, course discovery, and eCommerce conversion across our NAM and EMEA operations.
This role will be the business owner for our commercial website, so managing product lifecycle and development requirements is important. But ultimately, we need someone to own the eCommerce outcomes from the site.
Perhaps reframing the role as Web and eCommerce Manager. I am looking for someone who is more of a growth hacker.
Experience with a specific CMS platform isn’t required, but the person will need to become very familiar with our CMS. Also, one of the things we like is someone responsible for the website for a non-SaaS business, focused on selling an in-person human experience via eCommerce. That profile may be more transferable to this role than someone who has managed software product management.
Key Responsibilities
Website Strategy & Product Ownership
- Define and maintain the product roadmap for globalknowledge.com, prioritising initiatives based on business impact, technical feasibility, and user experience outcomes
- Own the information architecture of the website, ensuring intuitive navigation, logical content hierarchy, and alignment with buyer journeys across all audience segments
- Serve as the primary business owner and internal point of escalation for all web operations, including content publishing workflows, page performance, and site health
- Partner with Geo Marketing Managers, Campaign Ops, and Product Marketing to translate go-to-market priorities into web requirements and timelines
- Lead conversion rate optimization (CRO) initiatives in collaboration with the Digital Marketing Manager, identifying friction points and driving A/B testing programs
Data Integration & Technical Requirements