📋 Description

• Lead workforce planning, analytics and transformation initiatives for clients.
• Translate business objectives into capacity, staffing and scheduling solutions.
• Collaborate with stakeholders to implement workforce models and changes.
• Balance data-driven analysis with operational insights to drive efficiency.
• Manage day-to-day project delivery, risks and dependencies.
• Work across planning, transformation and stakeholder management activities.

🎯 Requirements

• Strong analytical skills with data, KPIs and workforce planning experience.
• Experience in workforce management, resource planning or similar environments.
• Affinity with WFM/WFO tooling and complex scheduling.
• Experience with project delivery, process improvement or transformation initiatives.
• Excellent communication with operational and senior stakeholders.

🎁 Benefits

• Hybrid consulting role with regular on-site work at client sites.
• Collaborative, entrepreneurial environment with growth opportunities.
• Opportunities to broaden expertise across workforce strategy, operations, data and transformation.
• Ownership mindset, career development and tangible client impact.