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XTN-758C984 | IT SUPPORT STAFF

United States · remote · Salary not listed

Role overview

The IT Support Specialist is responsible for providing first-level technical assistance to end-users. This role involves troubleshooting and resolving a wide range of issues, including hardware, software, and network problems.

- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves

Provide first-level technical support for hardware, software, and network issues.
Troubleshoot and resolve software defects and performance problems.
Monitor and maintain network connectivity, printers, and other office IT infrastructure.
Manage user accounts, including password resets and permission changes.
Respond to and resolve user queries promptly via phone, email, or in-person.
Support and maintain communication tools such as video conferencing and VoIP.
Document IT support requests, resolutions, and maintain asset inventory.
Assist in IT projects, including system upgrades and new deployments.
Create and update technical documentation for internal systems.
Stay current with emerging technologies to improve our IT infrastructure.

Proficiency in operating systems (Windows, macOS,).
Deep knowledge of Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Power Apps, etc.).
Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
Knowledge of networking concepts (TCP/IP, DNS, DHCP).
Experience with helpdesk software (e.g., Manage Engine, Zendesk).
Understanding of cybersecurity basics and ITIL frameworks (optional).
At least 2 years’ experience in the same IT support role.

Soft Skills

Strong problem-solving and analytical skills.
Excellent communication to interact with technical and non-technical users and customer service skills.
Ability to prioritize tasks in a fast-paced environment.

Originally posted on Himalayas

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